Terms of Service
These Terms of Service ("Terms") govern your access to and use of the Braider Ally website and platform. By using Braider Ally, you agree to these Terms.
Platform role
Braider Ally provides software and related technology used by independent braider businesses to manage bookings, clients, payments, and storefronts. Braider Ally is not the provider of hair services booked through the platform unless we explicitly state otherwise.
Braider responsibilities
Businesses using Braider Ally are responsible for their services, pricing, availability, business information, compliance with applicable laws, and their relationships with customers. Policies displayed on a business's storefront (booking, cancellation, payment) are set by that business.
Booking requests
Submitting a booking request does not guarantee an appointment. Businesses may accept or decline requests according to their workflow and policies. Appointment status is shown in the product when available.
Deposits and payments
Where enabled, deposits or payments may be collected through third-party payment processors. Amounts, refundability, and timing depend on the business's settings and policies. Braider Ally does not guarantee payment processing availability in every region or for every business.
Cancellations and rescheduling
Cancellation and rescheduling rules depend on the applicable business policies and appointment status. Braider Ally provides tools; businesses make operational decisions.
Acceptable use
You may not misuse the platform, attempt unauthorized access, interfere with other users, scrape or overload systems, or use Braider Ally for unlawful purposes. We may suspend or terminate access for violations.
Availability
We strive to keep Braider Ally available but do not guarantee uninterrupted or error-free operation. Maintenance, outages, and third-party failures may occur.
Communications
Braider Ally and businesses using the platform may send transactional communications related to bookings (for example by email, and by SMS when you have opted in). Marketing messages are not part of the initial transactional SMS program described in our SMS Terms.
Other policies
Our Privacy Policy explains how we handle information. SMS Terms apply when you opt in to appointment-related text messages.
Contact
Platform questions: support@braiderally.com.